1. Overview
Products purchased on Neworvixa are fulfilled through Neworvixa’s aggregated logistics networ. Coordination and tracking happen through the Platform.
2. Coverage & Serviceability
Shipped across India to all serviceable pincodes.3. Delivery Timelines
| Category | Metro (Tier-1) | Tier-2/3 | Remote & NE |
|---|---|---|---|
| Mobile | 3-6 days | 5-9 days | 7-12 days |
4. Shipping Charges
- Shipping charges (if any) are displayed at cart and again on the checkout page before payment.
- Free shipping may be offered by Vendors above a threshold order value.
- Any COD handling fee, if applicable, will be shown separately.
5. Order Tracking
Tracking details (AWB / tracking number) are shared via SMS, email, and on My Orders. Multi-vendor orders may be split into multiple parcels shipped independently — each parcel will have its own tracking.
6. Packaging
If your package appears tampered with, please refuse delivery and immediately raise a concern with a photograph.
7. Delivery Attempts
Our logistics partners will attempt delivery up to three (3) times. If undelivered after three attempts, the order will be marked as Return-To-Origin (RTO) and, for prepaid orders, refunded as per the Refund Policy.
8. Address Changes & RTO
Address / phone changes are possible only before the order is marked Shipped. Once shipped, changes are subject to the courier’s policy and may not be possible. Please ensure your address, pincode, and phone number are accurate.
9. Delivery Verification & OTP
For high-value orders and certain electronics, our logistics partners may share a delivery OTP with you. Please share this OTP with the delivery agent only at the time of receiving your parcel. Do not share it with anyone otherwise.
10. Risk of Loss
Risk of loss and title passes to the Buyer upon delivery and acceptance of the item. Damage or loss reported after acceptance is treated under the Return Policy.
11. Delays & Force Majeure
Florvanta and its logistics partners shall not be liable for delivery delays caused by force majeure events including natural disasters, strikes, riots, pandemics, government orders, court injunctions, or courier network outages.
12. Grievance
Shipping complaints: support@neworvixashop.com. Unresolved after 15 days: grievance@neworvixashop.com.