Refund and Returns Policy

RETURN POLICY

1. Overview

This Return Policy is issued in accordance with Section 5(3)(b) of the Consumer Protection (E-Commerce) Rules, 2020, which requires marketplace e-commerce entities to make available clear and accessible information regarding returns.

2. Return Windows 

The Product may be returned/replaced only if it is notified within 7 days from delivery on the condition that the accessories are sealed, no physical damage present and all the invoices and boxes are present.

3. Eligibility

A product is eligible for return if all of the following are true:

  • The request is raised within the applicable return window above.
  • The item is unused, in its original condition, with all tags, manuals, warranty cards, and accessories.
  • The original invoice and packaging are available.
  • The item does not appear on the Non-Returnable list below.

4. Non-Returnable Items

  • Items marked “Non-Returnable” on the product page.

5. How to Raise a Return

  1. Sign in and go to My Orders.
  2. Select the delivered item and click Request Return.
  3. Choose the reason and upload photos / short video where applicable.
  4. Submit. You will receive a reference number and an acknowledgement email/SMS.
  5. We accepts / rejects the request within 48 hours; if not actioned, Neworvixa may auto-approve valid requests.

6. Pickup & Reverse Logistics

Once approved, our logistics partner will schedule a reverse pickup within 3-5 working days from the delivery address. Please keep the item packed with all original accessories. Two pickup attempts will be made; failure on both attempts may result in the return being closed.

For non-serviceable pincodes, self-shipping instructions will be shared; approved shipping costs will be reimbursed.

7. Quality Check

Returned items undergo a quality check at the warehouse. If the returned item is materially different, damaged (not reported), or not in its original condition, the return may be rejected and the item shipped back to you. In such cases the reverse shipping cost may be recovered from the refund.

8. Damaged, Wrong or Missing Items

If you receive a damaged, wrong, or missing item, please report it within 24 hours of delivery with clear unboxing photographs / a short video. Such cases are prioritised and refund/replacement is initiated on first-attempt QC.

9. Order Cancellations

You may cancel an order any time before it is marked Shipped, free of charge, from the My Orders page. Once shipped, the order can only be returned as per the applicable window above.

10. Grievance

If you are not satisfied with the resolution, write to grievance@newprvixashop.com quoting the return reference number.

REFUND POLICY

  • Refunds are processed to the original source. For prepaid orders, refunds reach your bank within 5-7 working days after return QC or cancellation. Failed-transaction reversals follow the RBI TAT framework.
  • A compensation of ₹100 per calendar day of delay is payable directly by your issuing bank as per the RBI Harmonisation of TAT Circular (20 September 2019). Neworvixa will co-operate with your bank on any dispute.

Scroll to Top